Our Business Areas
Retail Bank
- Branch Network
- Credit & Risk
- Current Accounts and Savings
- Mortgage Operations
- Personal Finance
- Marketing
Branch Network
Alliance & Leicester’s Branch Network is part of one of the UK’s leading major financial services. Our customers enjoy an outstanding face to face service, which offers them a full range of products tailored to their needs. These range from personal loans and mortgages to current accounts, retail savings and much more. We also provide life assurance and long term investment solutions from Legal and General and have partnerships with a number of market leading suppliers to give our customers a true one-stop-shop.
As you can imagine, a business of our size can offer a huge range of career opportunities to ambitious, energetic people. There are plenty of training opportunities available from role-specific coaching to our innovative e-learning tools. After all, we’re an ambitious and sales-driven company, so we love it when people achieve their very best.
Our incentives are carefully designed to recognise and encourage individuals and team right performance across the company – and celebrate those who go the extra mile. Each year we reward nearly 130 Top Performers – people whose outstanding contributions are rewarded with holidays to UK, European and Worldwide destinations. Do you have what it takes to join them?
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Credit & Risk
Whenever you lend money to customers, there's always an element of risk that they won't be able pay back either the amount they agreed or, within the agreed timescales and that's where Credit & Risk comes in.
All roles provide the training, support & opportunities you'll need to achieve the highest standards and give you the opportunity to develop your career further.
Credit Risk Management
It is critical for us to get our risk analysis spot on. This means lending to the right people at the right time.
We are always seeking talented graduate calibre professionals with a numerate background who can identify risks and balance these against potential benefits to create real opportunities and bottom line results.
Credit Operations
Credit Operations is critical to the Retail Bank in ensuring that our unsecured and mortgage products are effectively underwritten. Working closely with Sales colleagues within loans, current accounts and mortgages, we are keen to support the decision to lend to customers, both new and old.
Working within the team as an underwriter, you will be expected to meet stretching targets and service levels in order to support the Retail Bank’s challenging lending objectives.
Arrears Management
This area helps to minimize the losses that the business may incur but is not just about collecting money, it's also about considering the needs of our customers, balancing that against business needs and then finding the appropriate solution.
We cover the full arrears cycle for Personal Loans, Mortgages & Current accounts, from customers who have a short term problem and need our help, advice & flexibility through to those where we need to take firmer action to recover our debt.
Roles within Arrears Management are diverse and can range from a dynamic, fast paced Collector role through to a specialised role dealing with external suppliers.
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Current Accounts and Savings
Part of the Retail Bank, Current Accounts and Savings is one of our largest business areas, serving over 2 million customers – who, between them, make about 34 million calls to us each year!
Over 900 talented, capable people are on hand to meet their needs at our virtual Contact Centres in Ashford, Leeds, Bootle and Leicester. These leading-edge operations deliver 24-hour customer service and sales expertise via telephone and internet banking channels, and our Customer Sales Advisors are responsible for both customer service and business development.
Our industry leading reward and recognition scheme creates a high performance, target-driven culture. For instance, our top 100 people in 2007 will be enjoying the trip of a lifetime to New York, Dubai or skiing in Europe. That’s in addition to a generous bonus scheme that offers a choice of cash or hundreds of prizes including iPods, Smart Cars and a trip in a private jet for lunch in Paris.
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Mortgage Operations
We have 800 talented and committed customer advisors, managers and specialists in our four business areas and are set to achieve even more in 2008.
- Intermediary Sales and Service, Leicester and Belfast:
- Develops relationships with and serves our Intermediaries and strategic partners, developing profitable new opportunities within specialist mortgage markets.
- Mortgage Customer Operations, Leicester:
- Responsible for the retention of existing customers, the provision of ongoing support and service, and co-ordination with internal customers.
- Mortgage Direct Operations, Wigan:
- Delivers sales support to customers who apply for mortgages via the internet and telephone, and processes branch mortgage applications.
- Valuation Services, Leicester and across the UK:
- Provides a full range of valuation products and services through an in-house team of Valuers.
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Personal Finance
Since 1989, Alliance & Leicester Personal Finance Limited (ALPF) has offered unsecured personal loans at extremely competitive rates. Today it employs around 500 people, mostly in sales, and is responsible for the processing and administration of all personal loan applications from Alliance & Leicester customers.
The rewards are fantastic at ALPF, as well as uncapped bonus schemes, there are lots of other incentives for people to work towards. This year our Top Performers won a trip to luxurious Mauritius.There are many opportunities to progress, the majority of managers were Advisors themselves and everyone is extremely supportive of peoples aspirations.
' I feel like a real part of the team at ALPF and I know that the contribution I make is important and I feel recognised for it. Everyday I know I make a difference here, what's more I am encouraged and supported to excel in everything I do, I have a great career ahead of me with Alliance & Leicester' Tom, Retention & Sales Support, ALPFSearch for jobs in Personal Finance
Marketing
With the goal of being the UK’s leading direct bank, we’re investing heavily in marketing – so there’s never been a better time to join us. Last year we came 10th in Marketing’s Top 50 Client Marketing Employers survey, and we have won an array of awards for our products and services.
We are always seeking talented, commercially focused professionals who share our determination to be number one and relish a role with real scope and accountability. In short, we need dynamic high performers who are ready to make a highly visible contribution to our success. From your first day, you’ll feel part of our business and will be encouraged to offer ideas and opinions about how we could do things better.
We have opportunities across all of the main disciplines of marketing: product management, marketing communications, database marketing, marketing analysis and market research, and you could also become involved in maintaining our website and driving internet sales. Whichever area best suits your skills, you will enjoy direct and measurable impact on the bottom line – and share in the rewards of success.